Speak to our team

If you’d like to get in touch with us for free debt advice, please fill out the form on this page, and one of our expert advisers will contact you.

Alternatively, you can call us on 0800 316 1833 between 8am-8pm Monday to Friday and 9am-3pm on Saturday.

I already have a plan with PayPlan – how do I contact the correct team?

If you already have a plan with us, you can log into your account and send us a secure message on PayPlan Plus.

If you need to speak to a specific team, you can find their contact details below. Please have your PayPlan ID Number or Case Reference Number handy if possible.

Debt Management Plan (DMP)

0800 316 7155

Individual Voluntary Arrangement (IVA)

0800 912 7269

Trust Deeds and Sequestration

0800 197 7211

Bankruptcy

0800 197 7211

Debt Relief Orders (DRO), Repayment Arrangements and DIY Debt Plans

0800 009 4145

Other ways to contact PayPlan

We understand the importance of clear communication and accessibility for all our customers.

Language Interpretation Service

We’ve partnered with LanguageLine Solutions to provide a language interpretation service to support anyone who may require it.

The translation service is available between 9am and 5pm, Monday to Friday.

BSL interpretation service

We work with SignVideo to allow customers using British Sign Language to video call us via an interpreter.

Press and media queries

For any press, journalist or media enquiries, please contact our team at online@payplan.com.

Please contact us if you would like to be added to our mailing list to receive regular updates and press releases.