How to get free debt help from PayPlan

Fill out your details online

Use the form on our website to quickly and easily fill out your information and get an idea of the options available to you for getting on top of your debts. You can also find the form on the right-hand side of this page.

Call us free

Speak to us on Live Chat

Prefer to speak to an advisor online? Simply head here to start a conversation with one of our team over Live Chat.

How to contact PayPlan if you’re already a customer

Call us free:

If you’re already a PayPlan customer and need to speak to a specific department, here are all the numbers you’ll need. It’ll speed things up if you have your PayPlan ID to hand when you call. 

Bankruptcy Customers: 0800 197 7211
DAS (Debt Arrangement Scheme) Customers: 0800 197 7211
DRO (Debt Relief Order) Customers: 0800 009 4145
DMP (Debt Management Plan) Customers: 0800 316 7155
IVA (Individual Voluntary Arrangement) Customers: 0800 912 7269
MAP (Minimal Asset Process) Customers: 0800 197 7211
Trust Deed Customers: 0800 197 7211
Sequestration Customers: 0800 197 7211

If you’re managing your repayments directly with your creditors and need to speak to us, call us free on 0800 009 4145.

Still going through the process but not yet in a plan?
Call us free on 0800 917 7821.

Speak to us over Live Chat:

Prefer to speak to an advisor online? Simply head here to start a conversation with one of our team over Live Chat.

Send us a message on PayPlan Plus:

If you’re in one of our managed plans, you can use PayPlan Plus to message your Case Officer directly.

If you haven’t set this up or are struggling to access your account, get in touch:

If you’re in a DMP: call us free on 0800 316 7155
If you’re in an IVA: call us free on 0800 912 7269

Write to us:

PayPlan,
Kempton House,
Dysart Road,
PO Box 9562,
Grantham,
NG31 7LE

If you’re sending us documents, please make sure you only send copies as we won’t be able to guarantee the return of originals.