We’re delighted to announce that we’ve been named Best Financial Support Provider at the Consumer Credit Awards following fantastic feedback from our customers.

The awards are run by Smart Money People, who provide a review platform focused purely on the financial sector and provide customer insight into a wide range of organisations. Now in its seventh year, the Consumer Credit Awards aim to put customers at the heart of the industry with people voting in their thousands to determine the winners.

In what was a record-breaking year for voting, with over 36,000 votes received across 15 categories, our customers voted in their thousands and, as a result, we won the Best Financial Support Provider title.

We were also highly commended for our achievements over the last 12 months in the Firm of the Year category.

Rachel Duffey, our CEO, said: “I’m delighted that the hard work of all our staff has been recognised by our clients. Earning the title of Best Financial Support Provider speaks volumes for the service we offer throughout a customer’s journey with PayPlan.  As we continue to battle this cost-of-living crisis, we’ll continue to provide debt support that meets every single customer’s needs – no matter their situation.”

Commenting on the results, Jacqueline Dewey, Chief Executive of Smart Money People said: “Congratulations to all the winners in our Consumer Credit Awards 2022. The standard of voting this year has been incredibly high, and all the finalists should be proud of their achievements. The feedback we’ve received from customers when voting demonstrates the importance that the credit sector has on supporting people through the cost-of-living crisis, and our awards celebrate those firms which are delivering great customer service and outcomes.”

“With the FCA recently announcing plans for its new Consumer Duty, fundamentally aimed at improving how firms serve consumers, we’ll start to see a real shift towards putting customers’ needs first, from addressing excessive charges, to making it easier to switch or cancel products. As new rules come into force, those credit providers that are already leading the way in customer support will continue to thrive.”